FAQ

1. Ordering & Payments

How do I place an order?

Placing an order is simple! Browse our catalog, select your desired items, add them to your cart, and proceed to checkout. Follow the instructions to complete your purchase.

What payment methods do you accept?

We accept a variety of secure payment options, including:

  • Credit/Debit Cards (Visa, Mastercard, RuPay, etc.)
  • UPI (Google Pay, PhonePe, Paytm, etc.)
  • Net Banking
  • Cash on Delivery (COD) – Available in select locations

Can I modify or cancel my order after placing it?

Orders can only be modified or canceled before they are processed for shipping. Please contact our support team at support@snapisto.com as soon as possible for assistance.

2. Shipping & Delivery

How long does delivery take?

Delivery times vary based on your location and the product type. Standard delivery takes 3-7 business days, while express delivery (where available) can take 1-3 business days.

Do you offer free shipping?

Yes! We offer free shipping on orders above ₹999. For orders below this amount, standard shipping rates apply.

Can I track my order?

Absolutely! Once your order is shipped, we will send you a tracking link via email and SMS.

3. Returns & Refunds

What is your return policy?

We offer a 7-day return policy on most products. Items must be unused and in their original packaging. Some items, such as digital products and hygiene-related items, are non-returnable.

How do I initiate a return?

To request a return, go to ‘My Orders’ in your Snapisto account and select ‘Request Return’ or contact our customer support.

How long does it take to receive a refund?

Once your return is approved, the refund process takes 5-7 business days, depending on the payment method used.

4. Account & Support

Do I need to create an account to shop?

No, you can shop as a guest. However, creating an account allows you to track orders, save addresses, and receive special offers.

How do I contact customer support?

You can reach out to us via:

If you have any other questions, feel free to reach out. Happy shopping at Snapisto! 🛍️